Trupanion | Pet Insurance Review

Our EmmyLou was diagnosed with a Mast Cell Tumor in March but following three surgeries, monthly follow-up visits, and ongoing chemotherapy, she is doing very well. With all the stress related to Emmy's condition, it has been comforting to know that Trupanion has been there for us. I am very pleased with the quick and frequently "same-day" response I receive each time I file a claim on Emmy's behalf. I couldn't ask for better service. The only thing I would suggest is that maybe the Trupanion staff could in-service those handling health insurance for humans on how to improve their services. One can only hope!

My dog needed expensive spinal surgery. Of course we said yes and hoped that insurance would cover the procedure. A few days later Trupanion said they would cover 90% after out deductible. As we help our dog to heal we are relieved that we also don't have to worry about his expensive care!

My 6-month old Pomeranian puppy, Cruiser, developed a severe underbite and "wry"mouth, where his lower jaw was actually moving to the side, which interfered with his ability to chew.. He would bite me very hard, no matter what I did to break him of the habit. My hands and arms were continually covered with bruises and scabs from where he bit me. My vet consulted with a veterinary dental specialist in Canada, and the specialist recommended removing all of Cruiser's front teeth on either the top or bottom of his mouth, plus some retained baby teeth that had not dropped out of their own accord. After discussing with my vet, we decided it would be best to remove the front teeth from the upper jaw, so Cruiser's tongue would stay in his mouth. Since Cruiser was going to be under anesthesia for the procedure, I elected to have him neutered and microchipped at the same time. The entire bill came to just over $1,000. I submitted the bill to Trupanion. I knew from reading the policy that the neuter and microchipping would not be paid, and the claim would be subject to a deductible of $250 and 90% coinsurance. I purchased this insurance to pay for catastrophic illnesses for my dogs rather than the procedures that would be done on a routine basis. I was notified by Trupanion three days later that the claim would be paid subject to the terms of the policy. I was amazed at how quickly Trupanion responded! After taking out the deductible and the ineligible items (the neuter and microchipping), Trupanion cut me a check for $414.38. I am extremely happy as to how this claim was handled, and I'm so glad I bought this insurance for my dogs. Although I certainly could have paid the bill out-of-pocket, it was very nice to have a portion of the bill paid by Trupanion. It's nice to know for the future, Trupanion will be there to help with my veterinary costs. I don't want to have a medical decision for any of my dogs to come down to finances. It's great to know that I won't have to make a decision strictly on that basis. I am now brushing Cruiser's teeth every day, and an added benefit to having the work done is that his biting has stopped. The vet and I figured that his mouth was hurting so bad that his reaction was to bite to help relieve the pain. I highly recommend Trupanion!

We had surgery that was very expensive for our dog George. As George is like a family member to us, we were going to pay for this even if it meant a home vacation instead of going to the beach. The Trupanion claims were submitted and processed without any issues. They sent the 90% check prior to the credit card bill being due. We are so lucky that we purchased Trupanion and would recommend them to anyone who owns a pet that they love.

Excellent customer service! One of the best companies I have dealt with in a very long time. Payment is very quick. Thank you for helping us care for Blue. Extremely happy client Michele