Trupanion | Pet Insurance Review

4.8

out of 5

Number of reviews 62,992

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Katrina Wade

great pet insurance!

I am sad to say that my cat has a sarcoma. I was shocked that my claim was approved in probably 48 hours. I had a check in my mailbox 4 days after it was emailed to them. I couldn't be happier with them!
5

out of 5

POSTED: | BY: LENNA RHODES-CASHIN

THANK YOU Trupanion

Thank you very much for the all around prompt service. This is the BEST pet insurance that we have ever had. Communication is faithfully fantastic. Customer services are excellent. I like the overall policy that we have for our Bengals...thanks to TRUPANION. Your information is crystal clear...ALWAYS. YOU ARE 100% APPRECIATED.
5

out of 5

POSTED: | BY: Sherry Huffman, mom to Otis Pickles the PUG!

Love, Love, Love this Business!

Caring and ready to help. A great experience each time I've had to call them. Great value and my fur baby is now covered in case of any problems he may encounter as he is getting up there in years!
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5

out of 5

POSTED: | BY: Gladys

Romeo's surgery

Shortly after enrolling my Yorkie, he was diagnosed with AAI. He required surgery which includes X-rays, MRI and ICU care post-op care. It was expensive, $7,000. The claims were paid on time, there was email sent to let us know when Trupanion received the claim and shortly email was sent to let us know the amount covered. Staff is friendly and professional. I'm so pleased our vet introduced me to Trupanion.
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5

out of 5

POSTED: | BY: Janet

More than fair in the appeal process.

My dog had surgery for a ruptured disc prior to obtaining insurance. After spending long hours at the Specialty Emergency Hospital with our dog & seeing all the accident & illness coming through the door we decided to get insurance for her & called Trupanion since that seemed to be the company used there. Since she had one ruptured disc we wondered if another would be covered & ask that question & discussed it with a representative on a couple different recorded calls. We were told that if it was a different disc than the one that previously ruptured it would be covered. Well unfortunately our dog did have another ruptured disc(different one)! The claim was denied because it was considered to be an illness that existed prior to coverage. We resubmitted it with a statement from the surgeon that it was a different disc. Again it was denied. We appealed based on what we were told on the recorded phone calls. During the appeal process they listened to the recorded phone calls & agreed that although it was a condition that existed prior per there policy, they would pay the claim since we were told otherwise by their representative on the phone. We received a check a week later. I would have to say that they were more than fair about that since the policy itself using other examples could indicate otherwise which is why we ask. Even though I know that they won't cover any further disc ruptures, I do still have the insurance because I do feel confident that they will pay if other health problems arise.
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Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals
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