Trupanion | Pet Insurance Review

4.8

out of 5

Number of reviews 60,103

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 3.6
  • 4.8
  • 4.8
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  • 16
  • 1161
  • 60,103

Updated: November 13, 2023

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
5

out of 5

POSTED: | BY: Firouzeh

Amazing customer service and quick claim process

Great customer service
5

out of 5

POSTED: | BY: Lynne

Trupanion Absolutely Amazing!

These guys are great in all aspects from the customer service to the quick prompt response times to ensure your pet is top priority. My Baby came ill over night and I knew there was something off. I called Trupanion to ask how the pet insure would work if I took her in to the Vet. I hadn't had to use the insurance so at this point I had questions. They were concerned for my pet and encouranged me to bring her in to make sure all was well. My pooch ended up at the Emergency Vet where they kept her over night for further testing act.. I had to call Trupanion once again and once again their Customer Service was really the best I have seen. Working with people and Customer based work, they really have the best of the best on staff. Everyone seems to really love working for this company. Clearly they are doing something right. I wanted to ensure I took the time to comment on this as it really made a good impression and also helped in my time of panic and need. At the end of this, I can say my Baby is back home with me now and feeling back to her healthy self. My claim came close to $700.00 and I paid $0 deductable and they processed the payment quicker then I could blink an eye. Really all I can say is THANK YOU TRUPANION. This is the first time I have ever purchased Pet Insurance and I don't regret it one bit. A few times I contemplated cancelling my Pet Insurance. And I am now thanking my lucky stars that I didn't. This scare was all I needed to confirm I will never be without P
5

out of 5

POSTED: | BY: Joanne

Trupanion

I took out pet insurance when I got my new puppy. I took out a policy that had a $50.00 deductible per claim. I have only had one claim to date and it did not qualify for reimbursement as the claim was not over the regular office visit. My total premium with tax is $64.00 per month. It seems like a lot of money but I know there will be a time when I will need this policy. I think of it as less than a take out coffee per day. Instead of paying a huge Vet bill when I will need it, I am paying is slowly over time. It is a lot less painful to pay $2.00 a day than a bill that could bankrupt you. Yes we will do anything for our beloved companions!!
5

out of 5

POSTED: | BY: Eddie Castaneda

They are awesome! I wish my insurance was as good.

They were extremely helpful when I was getting hit with these vet bills.
5

out of 5

POSTED: | BY: Carol Masters/David

Fantastic response to our emergency.

Our dog, Molly, was experiencing laboured breathing caused by a foreign object in her lung. The condition required an emergency lobectomy. Trupanion honoured the claim and we received payment in less than 10 days. We have and will continue to recommend Trupanion to our friends.

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, the Trupanion policy pays up to 100% of your vet bill for all eligible expenses. There are unlimited payout limits, always and Trupanion will never increase or cancel your coverage because of claims you submit. Coverage includes new accidents and illnesses, hereditary, congenital, and chronic conditions, diagnostic tests, hospital stays, and much more. Trupanion prides itself on paying out more on the dollar than any other provider and has paid out nearly $2 billion in claims to date.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit. That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details. However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! * Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience Nearly $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals

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