3
out of 5
POSTED: | BY: Lindsay K
Explained to be better than what the fine print tells you
They were very easy to work with on line and over the phone. The app was easy to use as well.
Sadly, the coverage was not entirely explained to me upon purchase. For instance, 1 stool test is covered per year and only up to a certain amt, $25.00. Or 25.00 towards certain vaccines. So it was very limiting on what was covered for preventative care and only up to a certain amount. I was impressed initially by spots deductible, coverage explanation and unlimited expenses for $82.00/mo until I submitted my bills and had little return.
My older dog is on a plan with NW, we pay up front but then get 80% return, 250$ deductible and unlimited expense. And NO cap on certain preventative tests and care.
We cancelled this plan for our puppy because it did not hold up to the expectations that NW set for us and we went to NW. They have a higher monthly fee, but coverage is top notch. It's that old saying, you get what you pay for. And certainly the cheaper rate was not worth it.
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