5
out of 5
POSTED: | BY: Zoey Fan
Great customer service team
Our dog Zoey had a torn CCL and needed surgery and she has been healthy before so we didn't have much medical records of Zoey, this was a source of confusion when we submitted our claims, the claims were initially denied and we had to made a few calls to Spot's support team, but every time we called there wasn't much wait and the support staff were all very patient and professional, especially Gloria, who called our vet clinic right away and got the confirmation needed while we are on hold. We never had this kind of responsiveness on any customer services calls. Our dog is still young and it give us great peace of mind knowing we have Spot insurence, highly recommended.
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