1
out of 5
POSTED: | BY: jenny naranjo
Denied my dog’s truth — they said Lilly was diagnosed when she never was 💔
I’m devastated by how Spot handled my dog Lilly’s claim.
They denied it saying she had already been “diagnosed with an incurable kidney disease,” which is completely untrue. In June, Lilly only had slightly elevated enzyme levels — no diagnosis, no treatment, and no indication of kidney disease from her veterinarian.
I switched to Spot because my previous insurer discontinued her policy and I wanted to keep protecting her in her final years. Instead of compassion, I received a denial based on false assumptions. Lilly is now gone, and the pain of losing her is already unbearable. What hurts even more is knowing this company made it worse — turning my grief into a battle to defend the truth.
No pet parent should be made to feel guilty or dismissed when all they did was love and care for their animal. I hope Spot learns to treat families with honesty and empathy. 💔
— Jenny Naranjo
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