1
out of 5
POSTED: | BY: Stefania
Big rate increase
I originally left a 5 star review because of good customer service, ease of use and quick reimbursement. Going into my 3rd year with the insurance and one of my cats had surgery. Again , quick reimbursement and no issues . However , I just received a renewal notice with a $30 increase ( which is a 75% increase, crazy!!) and a canned answer on to why ( rate changed because of increase vet costs , location, age and will never increase because of pet’s claim history ). There is no way vet costs or being one year older should warrant such high increase! Even with changing deductible or reimbursement percentage , the insurance becomes worthless and way too expenses . I am very disappointed by the large rate increase after being a loyal customer with two cats for so long
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