1
out of 5
POSTED: | BY: A Ladetto
Very disappointed with this insurance…
Very disappointed with this insurance coverage as our puppy was diagnosed with a congenital heart defect (which our policy covered congenital) that they wouldn't cover claiming it was a pre-existing condition. If you want congenital coverage, my recommendation it that you purchase the policy prior to the puppy being born so it's not pre-existing, if you use SPOT. Now we won't have any coverage for his treatment as his now diagnosed heart condition IS NOW a pre-existing coverage which no one will touch. Also, they also only covered $20 for a routine puppy visit telling us that our vet charges too much nor would they cover the heartworm med our vet selected as it was not on their approved medication list.
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