1
out of 5
POSTED: | BY: Sara Mac
Scammers - Go with Embrace instead!!!
I submitted a claim for a little over $1,000 for my dog's surgery. They rejected it falsely claiming they didn't have SOAP notes from the Mamaroneck Vet that my dog has not been to since 2018. They said they couldn't obtain records from 2021 that they needed. Obviously - he didn't go there in 2021! He attends a new vet closer to my new home and has been going there since 2018! They do not care to rectify the situation or help me. They just keep denying the reality of the situation. They do not help with anything and will avoid paying for reimbursement at all costs. STAY THE HELL AWAY FROM THIS FRAUDULENT COMPANY! I used to have Embrace and what a mistake it was to leave!
***Look at their response - vague and ridiculous. This was not a pre-existing condition. They turned down this claim because they are pretending they cannot access records in an effort to avoid payment.
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