2
out of 5
POSTED: | BY: Tricia Jacobson
It's not looking good.
Not off to a strong start with our first use of this pet insurance. We have had Spot insurance since December 2023. At the end of February, my dog would not put any weight on her foot. We took her in, and a few xrays later we learned she tore a ligament in her leg. Just the thing that pet insurance is for, right? I sent over the itemized charges and reasoning of her visit. We opened the claim, and 7 days later it comes back as fully denied. No calls, no emails, just "denied". I had to call in and their excuse was "well we tried getting her records and couldn't." I sent you the itemized list. What more did you need, and why didn't you call me instead of just denying it. They said they reopened the claim, but wouldn't send me a confirmation email etc.
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