1
out of 5
POSTED: | BY: Shawn Barlow
repeately gave out false information to get account
I called this company several time both prior to signing up and after to confirm coverage, as one of my dogs has a hereditary deformed leg. I was told multiple times that hereditary conditions are covered and that even if it is considered a pre existing condition (when the issue presented, he was examined, no treat given at time, just told that at some point it would likely cause him issues), the issue would be covered as long as the animal had not been seen within 6 months after the start of a policy. I signed up with this company 9 months ago. Now my dog is showing signs of discomfort due to his deformed leg. I called again, explaining everything, and was assured he was covered. I had him seen by his regular vet who referred me to a specialist. The specialist needed a CT Scan to determine the best course of treatment. I submitted my claims, calling each time (3 Claims in all) to confirm that the condition would be covered as it was hereditary and it has been 4 yrs since he was seen for this specific issue. All claims were declined. THIS IS A TERRIBLE COMPANY. They mislead me in every way possible and are obviously only interested in getting as much money as possible from people as they can before they wise up.
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