Sonnet | Pet Insurance Review

Very nice service

Terrible waste of money insurance company terrible to deal with they don't pay out claims properly awful in person customer service they work Mon to frid and that is if you can ever even get anyone on the phone hours of waiting to speak to someone if it a long weekend good luck nearly impossible they have terrible customer service do not do a monthly payment with them what they don't tell you is you do there job meaning you have to keep updating you're financial information you're debit card number on the online account webpage so if you get more than two new debit cards a year don't bother they don't use traditional pre authorization like a normal insurance company they expect the customer to go online and update new card every time but what they also don't tell you is it must be updated five days in advance of the withdrawal date otherwise they say you didn't pay even though you updated the payment information on time instead I called it in to the phone prompt payment system and was paid up they kept my payment anyway and they said this isn't allowed and cancelled my policy anyway they cancelled my tenant policy even though it was paid before the due date I wouldn't have paid a dime had I known that I would have said go pound sand I paid well before the cancellation date I use CO operators for my car insurance and will be sticking with them for all my insurance needs they have excellent customer service do a normal pre authorization it's impossible to expect that from customers to update every new debit card when paid by credit card they charge 2% for a bill payment off my MasterCard so unless you pay the fee you have to use a debit card everytime useless after thoroughly reading my policy I realized I was being ripped off and didn't even have the co coverage I had requested when I had originally bought the policy this is not how good insurance companies do business with and the guy I finally got thru a week later spoke with a guy named Steven he is a terrible customer service agent ignorant rude man a fly by night operation want to not get what you paid for don't do business with this company

Very easy to work with, understanding

Sonnet Insurance has taken over 4 months to pay out any loss coverage after investigation was conducted and concluded over 3 months ago determined that a fire destroyed my garage and everything in it. They have been nickel and diming me over a measly $9,000 loss coverage for personal possessions. They have just finally sent out cheques that go to the mortgage holder - a rich profitable brute that penalized me over $60,000 for the delay the fire caused that postponed and compromised a sale of the property I had arranged. I lost that sale due to the failure of Sonnet to produce any insight at all that I could assure the buyer with to keep them from backing out. So Now I am penniless and lost that sale and had to take a $30,000 loss on the sale as well as pay $60,000 in penalties for the 3 month delay due to this fire that I was paying insurance premiums to protect me from and avoid. So Sonnet finally makes sure the rich mortgage comopany who levied $60 k of penalty on me gets paid but still are giving me every run around possibly to either deny my personal possession loss coverage or make the process as difficult as humanly possible and almost 4 and a half months later I have not received a dine except for $20 of a refund because I cancelled my insurance policy with Sonnet. Somehow, they were able to get that $20 to me with no delay. Thanks for the twenty bucks Sonnet. Now the delay of insurance coverage has not only cost me almost $90,000 but the failure of Sonnet to let go of any money at all to honour their promise to cover my losses in over 4 months has cost me thou\sands more in day to day expenses. So now even if they stopped treating me like some beggar begging for a handout or some swindler trying to scam then out of the coverage I paid to have I will still be penniless because of Sonnet. Now I and my 8 year old face homelessness and I never made a dime off the sale of my house, in fact I owe more money than it sold for due to the fire. Scammers, inhumane, stalling to make more profits, Sonnet took care of the rich mortgage company before me - the one who paid for the policy ffs! Still not a dime - almost 5 months later!

Very polite and very helpful, I would recommend this company to anyone