Sonnet | Pet Insurance Review

I am leaving this review after months of ongoing frustration and unresolved issues with Sonnet Insurance. My experience has been extremely disappointing and has resulted in significant financial harm due to what appears to be poor system design, lack of accountability, and inadequate customer support. The core issue began with Sonnet’s driving tracking application, which is required to participate in their usage-based or discount programs. The application completely stopped working on all of our phones at the same time. It would not track trips, would not record driving behavior, and was essentially unusable despite repeated attempts to troubleshoot. This was not user error, device incompatibility, or lack of effort on our part. The app simply failed. Because of this technical failure, we were unable to record any driving activity, and rather than addressing the problem or offering support, Sonnet abruptly unenrolled us from the program. There was no meaningful warning, no opportunity to resolve the issue, and no acknowledgment that the failure was caused by their technology. Once unenrolled, our insurance premiums increased dramatically. We were penalized financially for something completely outside of our control. This alone would be concerning, but it was only the beginning of the problems. On top of the app failure, Sonnet’s system repeatedly mishandles driver information. Every driver on our policy has completed certified driving training, yet every time this information is entered or corrected, it reverts back to “No.” This is not a one-time glitch. It happens consistently and has never been permanently fixed. Driving training is supposed to reduce premiums, yet Sonnet’s system continuously overwrites accurate information, effectively denying discounts we are clearly entitled to. As a result of these compounded errors, our insurance costs have nearly doubled in just two years. We went from paying approximately $568 for two vehicles to almost $1,000 for coverage on a 2017 Toyota Corolla and a 2025 Hyundai. There has been no reasonable explanation for this increase, especially considering our driving history, completed training, and compliance with all program requirements. This level of increase is excessive, unjustified, and financially damaging. It feels less like legitimate underwriting and more like the result of broken systems and administrative incompetence. What makes this experience even worse is the lack of accountability. Instead of acknowledging system failures, the burden is placed entirely on the customer. You are expected to absorb higher premiums caused by app malfunctions, incorrect data, and program unenrollment that you did not cause. This raises serious concerns about how Sonnet manages customer data, applies discounts, and determines pricing. When technology fails, there appears to be no safety net or fair process to protect the customer. Overall, this has been one of the most frustrating insurance experiences I have ever had. Insurance is supposed to provide stability and predictability, not sudden and unexplained financial shocks caused by internal errors. Sonnet’s reliance on poorly functioning technology, combined with inaccurate data handling and a lack of meaningful resolution, makes it very difficult to trust them as an insurer. I would strongly caution anyone considering Sonnet to think carefully before enrolling in any program that relies on their app or automated systems, as you may end up paying significantly more through no fault of your own. Based on my experience, I cannot recommend Sonnet Insurance. Until they address these systemic issues and take responsibility for correcting errors that harm customers, I believe consumers are better served looking elsewhere.

Quick, not a lot of info required. Excellent rate, saved more than $200.00 from present insurer.

Don’t ever joint this scam insurance if you meet in and accident good luck you can call and wait on the phone for 6 hours you will never get someone to talk don’t make the cheapness get to you they will take your money but go go with you if you tame to talk to them for anything scammmmmmmmmm scammmmmmmmm

So easy ..and straight forward The customer service was fantastic

I am 69 had many health problems needles to say I don’t understand any new technology I was very lost and at times rude the man I spoke with was a saint kind patient very helpful I felt he listened to my babble and waited till I finished and then he would try to explain everything to me he really made my day brighter