Sonnet | Pet Insurance Review

Dionnisios X. Is an amazing personable person Should be recognized for his customer service as he’s very patient and diligent with his customer’s, talked me through the entire process, as I get frustrated going from screen to screen first time dealing with your company and was so impressed with his mannerisms, he definitely needs to be recognized , actually a merit raise would be totally appropriate Great employee…. Treat him well He’s looking out for the company

I was changing my payment option and only changed my home policy by accident, was trying to change both car and home insurance. I was able to get to talk with Mabel, who was amazing and was helpful. Thank you Mabel.

I just cancelled my account with Sonnet after 3 years with them. I have a perfect driving record/never made a claim. Each year they have, without reason or notice, raised my insurance premium. When I talk to costumer service they can’t even give me a reason why this happens and they also offered NO solution for me to keep me as a customer. They rolled out a new program called Sonnet Shift. Which is basically a tracking device they “could” save you money yearly. I did the math and even with Sonnet Shift I would still be overpaying around $50 a month compared to other insurance companies. Absolutely bonkers company. A quick google search about Sonnet will reveal many people had this exact same issue. Avoid at all costs unless you like unexplained and arbitrary annual price increases. :)

Niloo is a wonderful representative .... Such poise and grace .... Intelligent and ' oh so ' friendly ... THANK YOU .... Miss Niloo !!!

I have talked to four different representatives and they have all assured me they would stop all payments coming from my account. I have not been with Sonnet for 2 years. They continue to take money out of my account it has been 6 months trying to get my refund for the money they have taken.