Sonnet | Pet Insurance Review

I just wish it was more affordable

Awesome platform

I was having issues with converting my payment plan from yearly to monthly. He walked me through the whole process with patience.

Very fast action to my question and,solve my problem it already

Appalling customer service. Changed my credit card number in November. Received automated email to update payment information on Dec. 1. Updated payment info Dec. 10 and received email acknowledgement. Received identical email Jan. 1 to update payment info. Logged into my account to see that I note that my policy was scheduled to be cancelled due to non-payment. No other communication of any kind was received between when my payment info was update on Dec. 10 and Jan. 1 to acknowledge any issue or any necessary resolution. This is now the second time that this exact situation has played out for this policy. What good is an online insurance product if systems cannot facilitate basic processes like updating payment information? Crazy. Customer service is 100% soulless and focused on gaslighting me as a customer when it's a clear that issue has resulted from very poor execution of internal processes and basic IT data management. If you choose to use Sonnet - buckle-up - it's a wild ride of gross incompetency.