Prudent Pet | Pet Insurance Review

I purchased 2 policies for my 2 puppies who are littermates born on the same date. Right after I completed my purchase, it showed me an option to create the portal, which seemed at first to be simple and easy IF YOU ONLY HAVE 1 DOG on your new account. BUT it only is showing 1 of the puppies for that step. It is not at all intuitive how to do that for the second puppy. I don't have extra time to figure all of this out. Don't make it seem easy when it's not, that is, if you have multiple pets/policies in the same new account/new policies transaction.

So far so good! Rebecca was excellent to work with to get the policy that best fit my needs and budget. She answered all my questions. Rates were very competitive and reasonable. I did not give 5 stars as I want to see what happens when I submit a claim…hoping to be able to give them 5 stars! Rebecca deserves 5 stars!

Delaney was very helpful. Let me know that my upload didn't go through and answered my questions.

Was easy to sign up for. Price was right. Now I will have to wait to find out how well their service is when the pet is in need of a Vet.

Best -- they responded quickly to answer my questions when I needed to file a claim. They were supportive with my questions. Once I filed the claims, they reviewed them and sent me their determination within 2 days. BONUS -- the vet who answered my questions was the same person throughout my claim and understood how to work with me during the process. She was supportive, polite, kind and informative. Worst -- for non-insurance people like me, I did not know what all was covered. I mentioned irrelevant details on the claim that was used as a reason to decline coverage on one of my claims. Unknown -- I will be expecting insurance checks for the other claims that were partially covered in the next 10 days. I hope there are no delays. **** update -- I received the checks today! Great timing, fast turnaround. ****