1
out of 5
POSTED: | BY: HG
Update from 5 stars to 1
Stephanie was very helpful in answering all my questions! The premiums seem to be lower but cover more than previous pet insurance companies I’ve used. I will update once I’ve used the policy but my first impression is very good
Update:
So it turns out nearly everything I was told about my policy was a lie. The premiums are lower but its because they deny every claim. Say your pet has a UTI and while you're at the vet they realize your pet is due for a vaccine. If you get the vaccine, Prudent Pet will count that entire visit as "wellness" and won't pay for any of the UTI treatment. They find every loophole and run you around for hours with forms and phone calls. I highly regret choosing them.
With their response, I want to make it clear that I was on the phone with them for hours at a time for several days. I clarified which concerns were wellness and which were illness and they still refused to cover my expenses because there were wellness items on the original bill. My vet even reached out to confirm that the visit was for an emergency illness. Making customers submit individual forms for each charge on the bill even if they happened on the same visit shows how many loopholes they make you jump through for what should be simple claims.
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