4
out of 5
POSTED: | BY: deebodina
Diagnosis not covered for injury
Our dog suffered a close tear in March- and we had to use emergency vet to diagnose as it was on the weekend. We then got to our regular vet the next week to find that we had to do surgery. Well prudent Pat was very good at reimbursing the surgery. We did not see the fine print that said they do not reimburse the diagnoses-One at the emergency vet and another at our regular vet— which seems rather odd to us because how do you do the surgery without the diagnosis and diagnosis is part of the injury. Nonetheless, the reimbursement process for everything else went very smoothly and efficiently, and we are appreciative.
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