Pets Best | Pet Insurance Review

We pay the highest premiums for the "wellness" plan that covers absolutely nothing!! All of the necessary vaccines aren't covered and what we end up paying out of pocket in addition to the premium is ridiculous

No hassle, they are very true to what they advertise, unlike other pet insurers....I would highly remained them to anyone and sorry that I ever tried anyone else before

Avoid this company, they are sketch AF. I had a quote in front of me for adding a second dog to my existing policy for $143, New dog $60.43 and existing dog $89.09. I was concerned because I recognized that my current monthly cost for my existing dog was $172, so I chatted with support. Shortly into my chat with the representative the rep is telling me that my price for my existing dog is showing $172 and a total of $230 for both dogs so I opened a second window and sure enough it was now showing this new price and $0 discount for multi dog. I don't know what this rep did behind the scenes but I find this to be very sketch and concerning. I screenshot both views... and then signed off on the lower price one. Sure enough when I looked at my account information the price reflected was the $230. The customer rep just chalked it up to the one quote was wrong and the other was right. My concern is, imagine how I would have felt had I not noticed this and contacted support before accepting. Would I have received the $143 price, did the rep do something behind the scenes to correct the quote once I reported the issue, I'll never know but I know had a month come and gone and I saw a draft on my bank account for nearly $100 more than what I approved I would have been pissed. Next issue, Pets Best recently got a new underwriter with more favorable pricing. However, existing customers can not take advantage of this without starting their policy over, meaning all grace periods are in effect and any pre-existing conditions are not covered - this means any condition that your pet may have been treated for under the prior policy would no longer be covered under the new policy because it's now pre-existing. I encourage you all to shop around, find a pet insurance provider that is more honest and transparent. I am now removing my new pet from this policy and will gladly shop around for a better price, even if my total is $230 between the two separate providers, I'd rather pay that than pay a company that won't honor a quote.

The amount of time it takes to get reimbursed takes way too long. I once waited 2 months for my claim application that I didn’t even get any cash back from. I honestly don’t feel like it’s worth the price. Pets Best Health Insurance seems manipulative with their coverage. For instance, check ups don’t qualify for reimbursement like it’s stated unless it’s a complete diagnosis. Like my pup kept whining for two weeks whenever he got up from laying down so I took him to the vet. The Vet said he’s okay. Joints, spine, etc are okay. Maybe he was just sore from one of our activities. And guess what- that check up was not covered. I would also like to add that they their breakdown of your bill os mediocre and confusing.

Takes forever to get a claim processed.