Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Gordon Levitt

Pets Best is great at communicating…

Pets Best is great at communicating their timeline for review of claims and providing detailed information after claim review is complete. Very transparent and friendly interface.
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5

out of 5

POSTED: | BY: Charlotte LaBelle

I have had health insurance on my dog…

I have had health insurance on my dog for 5 yrs and fortunately I haven’t had to use it until now. My dog became I’ll very quickly it ended up being bloat and I rushed him to the emergency hospital it happened on a Sunday evening. They did an X-ray and found he had bliss and he needed surgery NOW. I had to pay a total of $5600 and thank god for pets best I was able to afford to do this knowing I would get most of the cost refunded. It only took them 2 weeks and the money is in my account. Thank you once again for everything
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5

out of 5

POSTED: | BY: Rachel Russo

Prompt & Helpful!

I submitted a claim for my cat that had some dental work done. Not only did Pets Best keep me updated throughout the entire claim process, but they were super prompt and efficient, and outlined the explanation of benefits very clearly.
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5

out of 5

POSTED: | BY: Robin Jennings

Pets Best Review

We have have had Pets Best for almost a year now. And so far it has been wonderful. We get reimbursed in a timely manner and for the expected amount.
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5

out of 5

POSTED: | BY: Bethany Linden

Definitely the best!

I've had policies on my 3 dogs for several years and not needed them. This past year I had one dog require emergency surgery and now another with an undiagnosed mobility issue that is requiring multiple visits and different types of treatment. So far pets best has been very easy to work with and not given me any hassle about the multiple claims. I had another insurance prior to pets best that really makes it clear how much better the coverage is with pets best. I recommend them to everyone I know!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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