5
out of 5
POSTED: | BY: Miranda Riddle
Pets Best customer
I am a satisfied customer of Pet's Best. Without this insurance I would not be able to provide my dogs the care they need. 5 stars.
4.3
out of 5
Number of reviews 14,134
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
VETERINARIAN: Downers Grove Animal Hospital & Bird Clinic
POSTED: | BY: Darlene Campione
Mandy
"I adopted Mandy when she was a year and a half. I never took insurance out before on a dog, but due to her size I thought it was a good idea because of things that can happen to large dogs, hip dysplasia, ACL, etc. Then my precious Great Pyrenees at the tender age of 4 1/2 developed Mast Cell Cancer. We went through four different chemo cocktails trying to stall the growth, but lost the battle 6 months after her diagnosis. The insurance was a god send for us. Don't know how we could have afforded all the treatment she needed. The claim process was very easy and claims were paid quickly. I will absolutely use your company again when I am lucky enough to find the next love of my life. "
1
out of 5
POSTED: | BY: Racheil Drake
DO NOT USE THIS COMPANY - THEY F-ING SUCK
This is the absolutely WORST company in EVERY AREA - customer service - ease of use - providing guidance on whether a procedure will be covered or not.
I called PRIOR to my cat’s procedure (stomatitis - had to have her teeth pulled) to find out if this is a covered / partially covered / not covered procedure. I was looking for information - Pet’s Best response “We don’t provide any information until we have the COMPLETED paperwork on file.” This means you have no clue if you will receive any reimbursement.
My cat had the procedure completed for her health. Her health is the priority. (Since having her teeth pulled - she is doing excellent)
I submitted the paperwork August 1st - the Vet sent the requested patient file on August 19th and they denied my claim on August 28th. The reason they DENIED the claim - this is priceless- THEY DID NOT RECEIVE THE REQUESTED PATIENT FILE!!!
Can anyone help me understand that logic???
The vet clinic has resent the patient file and I’ve requested they reopen the claim. I’m not holding my breath based on the rudeness of their customer service team.
Again - DO NOT SIGN UP WITH PETS BEST!!!
5
out of 5
POSTED: | BY: Bill A.
I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
5
out of 5
VETERINARIAN: MedVet Silicon Valley
POSTED: | BY: Kim Nguyen
The better pet insurance company out there
My 4 years old boy, Cheese, who unfortunately passed away after a series of ER visits due to diabetes complications. Pets best has been nothing but responsive, making the claim process quite a breeze. The last claim, which went toward euthanasia for my boy, was processed quickly and Pets best was courteous enough to go ahead and refunded me for the last month subscription, and also sent us a condolence card. Highly recommend Pets best, one of the best pet insurance company out there!
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.