Pets Best | Pet Insurance Review

I would not recommend this insurance company based on my experience. Claim processing has been extremely slow, and even routine billing seems disorganized — they’ve struggled to process monthly payments correctly. Their website is not user-friendly when it comes to submitting claim documentation, which only added to the frustration. In my case, they required additional documents to move forward with a claim but never contacted me to request them. I only discovered this after calling in myself and waiting on hold for over 30 minutes to speak with support. There are other insurance providers at a similar price point that offer far better customer service and overall experience. I suggest exploring those options before choosing this company.

I have had pets best for over 3 years, customer service is horrible, and on a $800 wellness they reimbursed $200, on a $1200, vet bill the say they are reimbursing $150. This insurance is a scam. $100 per month for three years would have been better in a savings account for my dogs health. Put your money in the bank not in their fat pocket.

Annual Health Appt We filed a claim for our dogs annual health checkup. While not all of the claim was covered by insurance, a portion was. It was easy to submit the claim on line and Pets Best responded rapidly to the claim.

We've had Pet's Best insurance for our dog , Mc Gee since he was a pup, he will be turning 5 years old this year. We have not had any claims until this one for his emergency abdominal surgery. Pet best acted in a timely, professional, and compassionate manner. We were very pleased with the settlement of the claim and have been recommending Pet's Best to all of our friends with pets.

I was very lucky to have three wonderful dogs in my adult life, from 2005 to 2024. I did not have pet insurance for any of those dogs, and as each one got older, caring for them became significantly more expensive. When my last senior pup passed in fall of 2024 I didn't know if I could bear having and losing a pet again. After a few months without a dog, I saw one at a rescue and I knew I was going to do it one more time. The difference? This time I immediately purchased pet insurance for my two year-old rescue. After about a year of paying premiums, I learned how important it is to have. My dog started throwing up and refusing food and water for over 24 hours. I couldn't get her in to see her regular vet for another 24 to 48 hours, so I took her to a familiar Emergency vet for urgent care. My total bill was $1800 for x-rays, fluids, overnight stay, etc. Today I received a check for just over $1000 from Pets Best. Yes, it was still an expensive vet visit, but getting over half of it back is huge. The small monthly investment is very much worth it to not get hit with a cripplingly large vet bill all at once. As my dog ages, I know I will have benefited greatly in the long run. Thank you, Pets Best!