Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,171

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Clarita Arias

Everything was easy to manage through…

Everything was easy to manage through the website. I made a claim due to an accident with my dog, and I set up the documentation so quickly the process was simple. Then I got an email with the ditails and after the some days I got the satisfactoy notification that the refund was approved. I RECOMMEND THEM.
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5

out of 5

POSTED: | BY: Annalisa Durnan

Pets Best is exactly that!

Pets best is exactly the best. They are prompt to respond to claims. Claims are filed by sending a picture of Vets invoice. They pay well compared to other pet insurances I’ve had.
5

out of 5

POSTED: | BY: Paulette

Great experience

Representative worked with me extensively and helped me to complete additional information that was needed to process my claim. Every action I have had with Pets Best has been a positive experience.
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5

out of 5

POSTED: | BY: Jennifer

Excellent pet insurance!

Have had pets Best for awhile and their rates are very reasonable. Early last year my baby developed an enlarged heart and they have saved me. Here meds alone are very expensive even with generic. Once I submit my bills to them I have always had payment with 2- 3 weeks or so and they deposit directly to my back account. Great customer service the times that I have had to call for them for a question also.
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1

out of 5

POSTED: | BY: d e

Horriible coverage for vet follow up instructions and pet food/medication needs

My pet had diarrhea in result of a possible allergic response and the medicines to help the allergy. He was pooping water every hour for 5 days. I requested that my VET recommend food and anti diarrhea medicine would be reimbursed. I had purchased these to get him better and did not analyze what was and wasn't covered under the policy as I needed to get him better asap and also I assumed that since this was all part of his treatment it would be covered. Your policy did not cover this. Ridiculous. Talk about not having a peace of mind for my pet. Its not like this is a normal issue. it was an emergency visit and follow up care.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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