Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 14,119

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: S Neogi

Happy with Pets Best!

i am quite happy with Pet's Best, have it for my dog for many years. However, premium edges up every year but its not unlike any others. Overall service is great, usually works using the app seamlessly.
4

out of 5

VETERINARIAN: Haven Lake Animal Hospital

POSTED: | BY: P Dunn

Very easy to file claims. Don't always agree.

"Every claim that we have filed has been paid except for 1. Our dog had a TPLO surgery on her L leg 5 years ago, pre PetsBest. Recently was limping on her R leg. XRAY was denied because she had pre-existing condition. Different leg. Different issue. Not paid though. "
5

out of 5

POSTED: | BY: Chris Carleo

Excellent experience filing claims

Excellent experience filing claims. Was informed throughout the process and received perfect breakdowns of coverage.
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5

out of 5

VETERINARIAN: Animal General Hospital

POSTED: | BY: Donna Holman

My Dog Rocky & I Love Pets Best

I decided early on to get my Shihtzu, Rocky Carmelo health insurance. He was at the time very healthy but I wanted him to have it in place because I love him so much and didn't want anything to ever happen to him that would cause alot of financial stress. I wanted him to always have the best care. He's had allergy and eye issues that would have cost me a lot of money to get him better but because I had Pets Best insurance that helped tremendously. We are now getting to the point of his allergy's being more manageable thanks to the care he needed. I read reviews early on with Pets Best and they make the claim process easy on you by uploading the docs and receipts directly to their app on your phone. I appreciate that they do what they say they are gonna do. It's been great for us and we are thankful to have it. Highly recommended.
1

out of 5

POSTED: | BY: Ryan Orwig

Don't Buy This Insurance - it's a SCAM

They have no customer service you can constantly try to get in touch with somebody and they will be totally unresponsive the only time you ever get contacted from them is when they let you know that they are denying your claim this insurance is not only expensive it does not actually apply to anything outside of basically a death emergency Would not recommend and would advise looking into other companies they can't be any worse than this one what a giant joke of a company take your money and run oh wait they already took my money
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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