Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,607

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Aurora Specialty Pet Hospital

POSTED: | BY: Susan

Pet’s Best is the Best!

Ease of filing a claim, quick payout of benefit. My cat turned out to have sino-nasal adenocarcinoma. The bill at the specialty hospital was high, but I paid it to get the appropriate tests and the best vets. Pet’s Best quickly paid out 90% of the charges. It was 1000’s of $$ I am more than satisfied.
5

out of 5

POSTED: | BY: Rachel

Worry free service

My Pets Best policy covers almost everything my dog needs medically so I don't have to worry about going broke to treat her. The timely turn around from claim submittal to reimbursement helps with that as well. Very satisfied with Pets Best and plan to consider Pets Best for my next pet as well. Animals get sick just like people do and I'm very happy this service exists so when crisis hits, I can count on Pets Best to help us through it.
5

out of 5

POSTED: | BY: Michelle

Easy Claims for Chronic Issue

We signed up for Pets Best Insurance the day we brought our puppy home. It has been a godsend! Turns out our dog is allergic to grass. She needs monthly injections to keep the itching and skin rash away or at least to a minimum. I submit the claims as soon as I get home from the vet and within 3 to 4 days I've received reimbursement according to my plan. Submitting the claim is as easy as pushing a few buttons, taking a photo, and writing a brief description of the issue. I'm extremely satisfied with the coverage I have and the service I have received from Pet's Best.
2

out of 5

POSTED: | BY: Michael Vecchiolla

Your week care payout is pathetic

Your week care payout is pathetic
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4

out of 5

POSTED: | BY: Juls

Submit Claim Online

Initially I mailed my claim and copies of bills certified to the company address in Florida. About a week later the envelope with the claim was returned marked undeliverable. I called Pet's Best, the address was correct. I decided to submit the claim online. The company confirmed receipt of my claim. Within a reasonable amount of time I was sent the company's evaluation of my claim and stated the settlement check would be mailed, which they did. The compensation was reasonable.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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