Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,572

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: B.

Very Positive experience with Pets Best Insurance

I have been so impressed with Pets Best Insurance. We have had the policy for over one year and it has been so wonderful to have the peace of mind of having this insurance. We have had to file claims and they are processed effectively and in an fast manner. They have sent us emails stating that they are requesting our dog's medical records so we are aware of what the process is. But most of all beside the professionalism and service every time I call to ask a question they say "How is Maxx?", our dog. We appreciate an company that cares about our dog as much as we do. I would highly recommend this to anyone considering pet insurance.
5

out of 5

POSTED: | BY: Eileen

Great Company

I have 2 dogs covered by a PetsBest policy. The Customer Service Department is top notch. I have had numerous claims in the past year and I have never had a problem getting my 80% reimbursements in a very timely manner. I recently took one of my dogs to see a doggy dermatologist. The vet said that she had never heard of PetsBest and was asking about the company because she was constantly being asked to recommend an insurance company to her clients. I had nothing but good things to say about PetsBest and she assured me that she would let her clients know about this insurance. I only wish human health insurance companies were so easy to deal with.
5

out of 5

POSTED: | BY: Diana

Pets Best was so easy during our crisis!

I have never seen a dog go into anaphylactic shock before and certainly didn't realize a bee sting would do that. We were frantic with our maltipoo and thinking only of getting her to the animal hospital...but when the bills started adding up, we started to panic! How do we put a pric on our precious little maltipoo?? When I called to make sure it was covered, they were sooo awesome and kind. They explained everything and if I've ever had a question, they've always explained with nothing but sincere kindness. I would definitely recommend Pets Best Insurance and already have to several of my friends!
4

out of 5

POSTED: | BY: Leta

Excellent!

I initially reviewed Pets Best as poor and related the several things that had gone wrong with my initial claim which had been declined. However, Pets Best Customer Service suggested that I resubmit the claim. I did so, and they processed it amazingly quickly. I received exactly the amount that I was expecting. I am most favorably impressed and very glad that I have Pets Best. Especially, I appreciate their customer service. It is easy to reach a real person via phone. I also really appreciate being able to monitor what is happening with my claim online. This has been my first experience with pet insurance, and I am delighted that it has worked out.
5

out of 5

POSTED: | BY: Zehra

PetsBest is indeed the best pet insurance around!

Let's face it, nothing is free ever, and nothing is cheap today, but as pet insurance companies and their offerings go, PetsBest is by far the best deal. Their various plans are more or less tailored to the client's need, and they are flexible and interchangeable. And for what the company offers, it is the least expensive one around. I should know! For SEVEN YEARS I payed a fortune every year, with all sorts of restrictions, to insure my kennel of show dogs. I don't know if PetsBest was not yet on ground or if I just didn't know about it.The crowning glory of this company is its people. I don't know who all is there but the young men and women I have dealt with can be described only in superlatives for customer friendliness, courtesy, and help. Thanks Vicki, Sara, Andy...you are great.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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