Pets Best | Pet Insurance Review

I was skeptical about purchasing pet insurance as I thought any kind of claim would be a long drawn out argument over coverage. Well, I am so happy I bought it. We lost a lab in the ER and had a $1000 bill. When we bought our new lab puppy I did not want to go through this again. I researched and found that Pets Best looked like a good option for us. Thank God I did. Our 5 month old lab puppy got sick and was throwing up. The vet said they believed she swallowed something and needed to do exploratory surgery. This had a $1400 price tag. I really had no choice. It turns out that my dog had not swallowed anything but was having issues with her food. I submitted the claim immediately and called to discuss the issue with pets best. They were always very kind and understanding when talking to me. I fealt like I was talking to a family member. I asked them if they could expedite the claim as quick as possible because I really needed that money back. After asking this by email the claim was processed by the next business day. I have never in my life dealt with any kind of company that was truely genuine and cared. I got almost all my money back too!!! This company is awesome! I will continue to keep my $20 a month plan for emergencies. It has been the best investment I have ever made! The only thing I wish is that more vets would do direct billing. It is difficult for a lot of people to front the money. Overall, I am very happy with them. I would highly recommend them!

I have had several Pet insurance policies, but they were not "universal". Pets best is fabulous. It will cover my animals not only in Colorado where I live, but elsewhere. The value is positively fabulous. I have had 3 claims this month, and PetsBest has paid them quickly with no hassle. They are professional, caring, and a delight to work with. They are underwritten by Aetna, which is my insurance carrier! What can be bad! I strongly recommend PetsBest for your pets health needs.

80% of my claims were, according to Pet's Best, was a pre existing condition. If you get a routine procedure done they are OK, but anything that is major or a continuing situation, don't count on then to pay!When I went to cancel them they told me that I would get a small charge because it was the middle of the month. No problem until we saw our automatic deductions, $53.44 taken out of our account

I have used this two times and they are great and they process stuff quickly and they are great customer service if you need to talk to someone

Our female lab mix had several episodes as a puppy eating the wrong things and at one point the vet wanted to do an emergency $3000 exploratory surgery. We decided to seek a second opinion and it turned out to be a false alarm but that was when we decided we needed pet insurance just to cover emergencies. Well, 4 years passed without a single issue and I had contemplated cancelling the policy several times but luckly did not. This summer Bear was severely injured in a freak accident on the beach and damaged her spinal cord. We sought emergency care out of town and then, when it was safe for her to travel in the car, were referred back to our hometown to a Neurologist. It was a 2 1/2 week nightmare not knowing if she would ever regain function of her back legs but she is totally recovered and back to her happy, healthy self. Our bill for the Neurologist was $1,904 and we were reimbursed $1,440, the difference being our co-pay and deductible. We are delighted and so very grateful to Pets Best for coming through when we needed their help. This has enabled us to provide compassionate proper health care that we may not have been able to afford to a creature so dear to our hearts.