Pets Best | Pet Insurance Review

As proud owners of three Doberman Pinschers, my family and I have come to rely on Pets Best insurance in ways we never imagined when we first signed up. Their dependable claim payments have been nothing short of a lifeline, helping us keep our beloved dogs healthy and thriving through some truly challenging moments. One of our Dobermans, Remington, was recently diagnosed with dilated cardiomyopathy (DCM), a form of cardiac heart failure. The costs associated with his care are staggering—monthly medications that are prohibitively expensive, frequent hospital visits, and a battery of veterinary tests to maintain his quality of life. When we got the diagnosis, we were blindsided; we never anticipated something like this happening to one of our dogs. But having Pets Best in our corner has given us the confidence and financial support to stay committed to his treatment over the long haul. It’s hard to overstate how much this has extended Remington’s life and allowed us to cherish more time with him. Knowing we have reliable insurance backing us up has made all the difference. This isn’t the first time Pets Best has proven its worth to us. Years ago, with another of our Dobermans, we faced a terrifying emergency. He was digging in the yard—likely after a rattlesnake, we suspect—when he was bitten in the face. Without insurance, we would have lost him. The treatment was extensive and costly: four vials of antivenom, a blood transfusion, and several days in a specialist care unit. The bill was astronomical, but Pets Best covered it, and he pulled through. Today, he’s one of the healthiest dogs we have—vibrant and full of life. That experience was a turning point for us. Since then, we’ve vowed that all of our dogs will always be covered by Pets Best. It’s a decision we’ve never regretted, especially now as we navigate Remington’s ongoing care. The claims process with Pets Best has been a bright spot in an otherwise stressful situation. Submitting claims is straightforward—snap a photo, fill in the details, and send it off. For Remington’s routine prescription refills, we typically see reimbursement within a week and a half. Larger claims, like those for emergency visits with detailed itemizations, take a bit longer, but we’ve noticed significant improvements in processing times over the past year. It’s clear they’re working to make the experience smoother, and that effort doesn’t go unnoticed. That said, there’s one area where I wish pet insurance companies, including Pets Best, could do better: emergency payments. Very few vets allow direct billing with insurance for emergencies, leaving pet owners to front massive costs—sometimes $5,000, $7,000, or even $8,000—before being reimbursed. Not everyone has that kind of money on hand in a crisis, and it’s heartbreaking to think that a pet could be lost simply because the funds aren’t immediately available. It would be a game-changer if Pets Best could work out a system with veterinary hospitals to handle large emergency expenses directly, sparing owners that burden and ensuring care isn’t delayed. In those moments, the peace of mind insurance provides feels incomplete if you’re still scrambling to cover the upfront cost. Despite this, I can’t recommend Pets Best highly enough. It’s an investment we urge every pet owner to consider. The reliability, the ease of claims, and the support they’ve provided through emergencies and chronic conditions alike have been invaluable to us. Pets Best has given us the ability to focus on what matters most—caring for our dogs—and we’re endlessly grateful for the extra time it’s given us with Remington and the others. I would give 5 stars only to an insurance company that manages payments at time of the emergency with the Hospital.

On New Year's Eve, our beloved 7 year old dog Zelda was diagnosed with T-Cell Lymphoma after being hospitalized. What we thought was just an upset stomach turned into our worst nightmare. We would have had to make some impossible decisions if we didn't have pet insurance just for her hospitalization as her cancer diagnosis was on the heels of our other 11 year old dog's hospitalization and rare blood cancer diagnosis. You could put money away for a dog's entire lifetime and still not have enough for what we have spent in just 6 months. Pets Best claim process has always been really easy to navigate and I've never had any issues. It is also nice that they have a list with covered medications. Having Pets Best meant we got Zelda feeling better and she got to come home. It meant we got to try every single treatment available without worrying about the financial strain. She got to live what time she had as a normal happy dog unburdened by her cancer. Unfortunately, Zelda only had a partial response to treatment and we just got 2 more months with her but they were a good 60 days and I wouldn't trade them for anything. I appreciate that Pets Best went ahead and saw what her last claim was for and closed her account without me having to call in the aftermath of saying goodbye to her. It took one more thing off my plate, especially because the next week we found out our older dog with the rare blood cancer, also has a soft tissue sarcoma and we don't really have any viable options for him other than cherishing what time we have left. Again, you could put money away every month for a very long time and still not have enough for what we have submitted claims for in the past 6 months. You never know what's going to happen, Pets Best gave us peace of mind.

Excellent customer service end to end. Very user friendly web site and claims processing tool. Excellent and timely communications, and friendly, helpful, knowledgeable, and professional team. Top notch service organization. They are top notch, and I highly recommend them for your pet's needs!

Great company to work with for my dog. Easy to file. Good coverage. Rapid response.

First time dog owner and was skeptical about pet insurance but I have had such a great experience! PetsBest gives great returns and I’ve received my reimbursement in less than 2 weeks every time!