Pets Best | Pet Insurance Review

As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a satisfied customer. This dog came from a shelter with a mass on the top of the head. It was removed at the time of her spay, submitted for histopathology, and found to be benign. We also were told we got clean margines (meaning - no tumor extended below the surgical site - we got it all). I took out the policy. Then, 3 months later, TWO tumors developed at the same site. I was very curious to see if they would pay on this. I submitted the bill, and they paid the 80% (we did document the first surgery results - that a clean margin had been obtained etc.) So - I do like Pets Best. The accident only policy is very affordable for many clients and covers many devastating events. I advise a more complete plan, but even the accident only will give most clients peace of mind.

We've had PetsBest for 1 year now for our 3 dogs (2 Greyhounds and a senior Golden) and have been extremely pleased. Even with these tough economic times, our policy only increased in cost a little this year. PetsBest was one of the few companies that would even insure our senior dog, and the cost is only a little more than for our young boys. PetsBest also covers acupuncture/holistic care, should you be interested in an alternative approach to pet health care. All claims were paid promptly, with no hassles, and the customer service has been outstanding! I highly recommend this company.

My family has been in the insurance business for over 30 years (auto, home, life, & business). I can tell you this is the BEST company out there as far as coverage goes! The fact that they do not have a schedule of benefits is the biggest plus! The premium you pay for the coverage is comparable to all other pet insurance companies that DO have a schedule of benefits. I can say that I have had nothing but a great experience with this company. Their customer service is always very FAST and very FRIENDLY... and they speak perfect ENGLISH!!! I have had to use my insurance a couple of times, and it has saved me over $2000 so far. The best part though above all.... when my pet has an emergency or an ailment, I can tell the vet to do what they need to do in my pet's best interest IRREGARDLESS OF PRICE. I let them know I have the best pet insurance money can buy! Claims turnaround has been very fast every time I have used it. I scan my forms and email them as this seems to be the fastest and most convenient way. I have ALL 3 of my dogs insured with Pets Best, and any other pets I get will be insured from day one as well!!!

I bought Pets Best insurance as soon as I brought my puppy home. After much research I went with Pets Best Pets First plan and added on their Best Wellness plan. I also paid the additional amount to guarantee the cost would not go up for the first 8 or 10 years. I was hoping to not really use the insurance during the first year! Unfortunately, my dog,Lucky, had some kidney infections and stomach issues. Pets Best did live up to their claims of fast claims settlements. They paid exactly what they had promised when I sign up for the insurance. The only complaint I have about those claims is that they mislabeled the reason for the claim. When I called they said that it was a computer thing and that it did not matter. They did nothing to fix it. Now comes the real complaint with Pets Best. I just got notice that they are being underwritten by Aetna Insurance Company. My insurance went up $149.56 and they are no longer honoring the guarantee price that I had paid extra for when I went with them. Checking around, they are $149.56 higher than the very best plan one of their competitors has. I will be doing more research this afternoon and will probably change companies. If I had to rate the company on my first year's turnaround for claims I would rate them a 9. As far as new cost and not living up to thier promise to hold the line on the price, I would give them a 3!

Since my review on 2/8/09, the customer service manager has apologized to me. I was determined to get this resolved and had gotten in touch with their sales manager. HE WAS WONDERFUL! Not only did he listen, he believed me. He then made it his mission to solve the issue. He personally did a conference call with me and my credit card company. They concluded that it was a technical issue between P.B. electronic system and my credit card company's electronic system. My policy was reinstated as if it had never lapsed. I am pleased to say that my claims have been reimbursed, and the offic manager? We have a great rapport she apologized profusely and is now instrumental in getting my claims taken care of. Immediately after this was resolved, I thought, "Maybe hell does occasionally freeze over!" :) I just love it when honest people are heard and given the benefit of the doubt! Thank you for letting your heart get involved!!! I stand corrected regarding Pets Best. You've redeemed youself!