Pets Best | Pet Insurance Review

I recently had a cat, Lightning, pass away from cancer which was totally devistating to me. My vet, witnessing my sorrow from my beloved pet, found a kitten in front of McDonalds. He had a case of diarrhea so they nursed him to health and gave him to me. When I got braden he was so tiny (5 weeks old) and much too small to insure. But when he hit the mark I purchased Pets Best insurance to cover him. Well at about 11 weeks he I noticed that he had just stopped eating and seemed very lethargic. When he fell asleep in his food bowl I rushed him to emergency where they asked about his health history. The only thing that he ever had was that bout with diarrhea, but living your first few weeks at McDonalds can do that to humans. They determined that he had dehydration because he wasn't eating and drinking and sent us on our way. The next day he seemed better that morning but in the evening he began having horrible tremors. I rushed him back to emergency where they again determined that he must just be dehydrated and gave him more fluids. The next day I took him to his vet and she did a complete blood pannel on him and determined that his blood sugar was 30!! That explained the shaking, lethargy, lack of interest in food which were his symptoms and original complaint. Well Pets Best ordered medical records eventhough they had the complete invoices and payment records which is what they claimed is all that they needed. Well, they saw that he had diarrhea when he was found and denied

My dog was injured by someone leaving broken glass in the bushes, requiring emergency surgery. After that, follow-up visits (we're on our third so far) for splint change, medication, and stitch removal. To my surprise I got two checks in the mail already - not even three weeks after the accident - that will pay for nearly everything after our $100 deductible. I am delighted and so happy ... glad I kept this up, especially in a year where I was unemployed for nearly half of it. Cannot recommend enough!

Cody was biten by a rattlesnake, and had to spend two days in the hospital. I called and asked for a claim form and they asked what happened and seamed very caring which was very kind. My claim went very smoothly I couldn't beleive it. All of my claim was not taken care of the first time I called and they were sorry it was overlooked the first time and promptly taken care of. They also asked how Cody was doing. I really did sound like they really cared which is really nice to know. I have recommended them very highly to some of my friends, and I usually don't do something like that.

Our 8 year old Westie started having balance issues one evening, so we rushed him to the emergency vet. He was kept over night and the following day he was sent to the neurologist for an MRI and potentially some other tests. He ended up having an inner ear infection and with some medication he is doing great. This was our first experience with Pet insurance and our first claim with Pet's Best. My wife and I could not have been happier. The process for filing a claim was simple and the check (minus the deductable) was in our hands within a week.

I have filed 2 claims with Pets Best, and they were for the same dog! She is normally healthy, and has never had problems except for these 2 incidents. Both times they processed my claims quickly and efficiently, and when I spoke to them on the phone regarding a separate issue they were extremely helpful. They reimbursed me ~$88 on a $220 bill, and ~$1800 on a ~$2300 bill. Good deal, and it definitely gives me peace of mind where my babies are concerned. So, to summarize: Great customer service, easy to understand reimbursements, and very affordable. Thanks!