Pets Best | Pet Insurance Review

Personnel always very respectful and helpful on the phone- even when I expressed a disappointment and was not very happy at the time. I misunderstand one aspect of the policy. Person at PB could not have been more respectful and professional which I really appreciated. Claim was easy to submit and was processed in a very timely manner. Their policy is very forthright and one gets no run-arounds with this company. PB was highly recommended to me by another dog owner, and I woudl not hesitate to recomment PB to others. Clearly they take professionalism and respect for clients very seriously. PB was recommended to me and I would not hesitate to recommend PB to others.

We are so please with how quickly you handled our recent claim for our dog Rocky. I most certainly would recommend Pets Best to everyone! Thank you for your wonderful service! janice Milano Sumter, SC

MY DOG NEEDED SURGERY FOR REMOVAL OF COINS WHICH CAUSED ZINC POISONING JUST BEFORE CHRISTMAS OF LAST YEAR. THE COMPANY MADE SURE I RECEIVED MY PAYMENT BEFORE THE HOLIDAY. I WAS SO PLEASED WITH THEIR SERVICE.

Ive complained a few times to Pet's Best about little things here and there, but they were always in the contract. When my dog Howie an at the time 9-year old miniature poodle, dislocated his hip, they really came through. Howie was traumatized hind quarters,and when I took him to the vet in Bloomington, IN where I was living and teaching, the vet told me he had probably been hit by a a car because of the different sizes of his legs and the bones probably never set properly when I fond him in Kentucky. He had such bad hair, ear mites and required being put under anesthesia to bee-bees in his hind quarters. I insured him at about the age of six with Pet's Best,and when that predicted moment came when he dislocated his hip, Pet's Best was there, ready to pay or doctor and us. While they area busines,,and business is what makes this country moves, they have always addressed me with care and kindness... and they paid the 80% of Howie's fee that they said they would and even waived the deductible. This saved our wedding plans: we had the lowest insurance they offer (plus their excellentannual care program--which includes teeth cleaning-that I just can't thank them enoug for the work they do every day helping people. This is a company hat does wel as it does good. This was the crucial moment, and they were there.

I had pets best insurance for about six months before my rott got really sick. My vet was unsure what was wrong with him but he continued to develop different types of symptoms. I had many trips to my vet and to the 24 hour animal hospital. $10,000.00 dollars later, it was finally determined that he had a rare immune disorder and since it was discovered so late, he had to be put down. I submitted stacks of reciepts to pets best and was awaiting some phone calls challenging some of the costs. To my surprise, the only thing I received was $7,000.00 worth of checks in the mail. Pets best made this devastating situation very tolerable for me and I am so appreciative to them for that. I recommend pets best to any pet owner I know.