Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 14,134

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Karen Friedman

Pets best delivers

So far, at least a couple years I have had no drama with pets Best! I have never had to argue a claim, they pay reasonably and promptly. With ASPCA I felt their Priority was to find ways of getting out of paying, with Pets Best I feel they are trying to build business through customer satisfaction! What a concept! I've had three pets with them. One pet died suddenly from a nasal sarcoma. Even though I did the minimum the bill came to 4000$ Pets Best paid exactly the percentage they say they pay and they did it quickly with a condolence note! After ASPCA I thought I have to fight again. I can't tell you how a horrible situation was helped by Pets Best quick reimbursement. All claims have been paid with the same service. I hope it continues. It is hard enough when your pet is ill, now I can afford to give my pets the quality healthcare they deserve and anxiety is cut in half! Insure your pet!!
5

out of 5

POSTED: | BY: Joanne

Best Pests Insurance is the best

My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.
5

out of 5

POSTED: | BY: Sam

Great Coverage

I have had Pets Best insurance for at least 6 years. They have always been prompt and fair with their coverage. Recently I called to ask if a certain type of treatment was covered for my older dog's arthritis. The customer service rep did not have correct information so although he told me the treatment was covered by my policy, when I received my benefits report, it was not covered. I called and complained, explaining that I had been told that the treatment would be covered and therefore had undergone the treatment. The customer service supervisor reviewed the call log, realized I had been wrongly informed and agreed to cover the expense. I am very happy they chose to be honorable - I will continue to be a loyal customer!
5

out of 5

POSTED: | BY: Debbi Taylor

Great customer service

always a positive experience, great customer service, fast processing of claims and payments
5

out of 5

POSTED: | BY: Sarah

Fast Claim process!

Wow, that's all I have to say. I submitted a claim by fax yesterday and I received an email the same day saying they were reviewing the claim. Today, yes, today I received another email saying they processed the claim. That's extremely fast service! I have noticed they have gotten faster over the last couple of years. I usually use my credit card to pay the larger vet bills and receiving a fast payment certainly helps getting my credit card paid on time.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review