Pets Best | Pet Insurance Review

Several years ago, I used another insurance company. They were paying less and less. Pets Best Insurance has been brilliant! Very clear and exceptionally easy to understand. I filed the most recent claim for my dog's surgery on Jan. 7, and it was DONE by Jan. 10. With direct deposit for my reimbursements, the funds came more quickly than I could imagine. Thank you Pets Best Insurance!

We live out in the boonies, and, after spending over $2000 in the past year for things like porcupine quills, stitches from barbed wire, and a javelina attack, we decided to purchase accident insurance for our two rambunctious dogs. Just two months later, Tex, our Cattle Dog mix, got cut up yet again, requiring staples and a drain. We were traveling and I didn't have any of our info with us, but the Pets Best rep I talked to on the phone was very helpful, found our account, and emailed us a claim form. We submitted it by mail, and less than a week later, got an email saying it had been paid in full.The claim amount came to just about what Tex's premium cost, so we feel like we are now ahead of the game.

Bryn W. was very courteous, knowledgeable and helpful. She answered my questions in a timely fashion and explained to me that our dog's periodontal issues were unfortunately not covered under the policy but also offered options and suggestions which I truly appreciated--She genuinely cared about helping us. I also mentioned to her how much I have enjoyed Pets Best monthly newsletters. For this Pets Best gets a 10 out of 10. Not like any insurance company.

no longer recommend Pets Best Insurance. I purchased Pet's Best when I first brought my puppy home in 2011. I wanted the best for her. I researched through several consumer reports and read all the customer testimonials. At that time Pets Best was ranked #1. My vet suggested Trupanion, but I chose Pets Best. My first claim was for an ear infection, pretty common and straight forward. I submitted my claim electronically through their website with no problem. I was reimbursed directly into my checking account online and was thrilled. I told everyone about Pets Best. A year later another more severe and stubborn ear infection occurs with follicular conjunctivitis - seasonal allergies being the primary cause. I have sent three claims. Each time, after two days have passed, I get an email that they did not receive all the paperwork - all two pages of it. Of course, this holds up processing of the claim. They are now rejecting part of my claim as grooming. My veterinarian does not offer grooming services. Anyone knows a deep, thorough medically required ear cleaning, usually beyond the expertise of a layperson, is required to treat the infection. Also, the ear cleaning is part of the exam. This is how they obtain the cultures to determine the type of bacteria or yeasts present. Customer service told me I could clean her ears at home. The issue with her eyes is borderline. My claim was denied due to entropian, which is not covered and I understand that. But her e