Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anne M

Excellent!

When I brought my 9 week old standard poodle puppy to West Valley Pet Clinic I was a real "newbie" to the wold of dogs, not having had a pet since Imwas 10 years old. My vet recommended Pets Best and, boy am I glad I decided to join! The claims process is very easy - the vet office files for you. Within a day or so you get an email stating that the claim has been received. Another day or so sending you a statement telling you how much is covered and that the check has been mailed. Never have I had a dispute and I have never had to spend any time on dreaded paperwork.
5

out of 5

POSTED: | BY: Ned Freed

Excellect service from Pets Best

Our white boxer has issues with vasculitis along the edges of his ears which has required surgical trimming to control. Pet's Best has been very responsive in handling the numerous claims involved in resolving this issue and has provided reasonable reimbursements for all of them. I have had other brands of pet insurance in the past and let's just say this is a very different experience. The online submission process is also very nice. Scan and submit - couldn't be easier!
5

out of 5

POSTED: | BY: Claude Allen

Nice to know your there

Very happy with the timely response. Very happy with everything.
1

out of 5

POSTED: | BY: Mick

I Wish I Had Never Heard of Pets Best

I recently switched from one pet insurance company to Pets Best and a couple of months later my dog died unexpectedly from an undiagnosed lung problem (undiagnosed because she died before the test results came in). Pets Best denied my claim because it decided that a bone marrow problem she had three years previously constituted a "pre-existing condition". Obviously, the two are completely unrelated and Pets best does not allow you to speak with the people who review claims nor will they give you any information on the rational they use to deny claims.
5

out of 5

POSTED: | BY: Deborah Capece

Pet's Best Is Simply The Best

We recently lost our Boston terrier, Mr. Mugs, to a brain tumor. Pet's Best was with us every step of the way, answering questions, doing pre-certs for expensive testing and coming through for us, every time, in the amount we expected. Nothing can bring our little boy back to us, but having the peace of mind they gave us when a pet is sick, was priceless. I will use Pet's Best in the future and recommend it to everyone.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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