Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kim pham

Fast!

I submitted my claim on Monday, it's now Wednesday and I just received an email saying my claim has been processed and I should get reimbursed tomorrow. Talk about Fast service! I haven't had any problems with submitting my claims. They really do reimburse you in 7-10 days like they promised. Definitely recommend this company :)
1

out of 5

POSTED: | BY: Sharon

High prices and very little covered

My insurance has tripled in price, yet the benefits have reduced dramatically. For 2 dogs, i'm paying over $500/month and yet of the claims I've submitted for necessary treatments, I'm not even getting 20% back! One of the treatments my dog required - shockwave - -which the option was do that so she could walk vs have 3 very expensive surgeries done was rejected. Apparently, I was better off charging Pets Best $3K per each surgery vs. $400 for each shockwave treatment. Go figure. As for the rest of the bills submitted for osteoarthritis meds and treatment - -just pennies reimbursed. NOT WORTH THE MONEY!
5

out of 5

POSTED: | BY: Karen Coffman

Pets Best has been great!

I volunteer for a rescue organization and you never know the history of a rescued animal. Cotton, a white, female Mini Schnauzer, about 5, was a puppy mill dog. I adopted her and decided to get pet insurance. No problems for the first 2+ years. (Insurance is insurance, you pay and are never sure if you will need it.) She began having accidents and was treated for a bladder infection. Months later she again was having difficulties. She was again treated for a bladder infection, then a stronger antibiotic was tried, but did not solve the problem. Eventually, my vet thought that, perhaps, she had Diabetes Insipidus, a very uncommon disease. The only way to diagnose it was to use an expensive eye drop that came in a nasal spray, which is commonly used with young children. That wasn't an easy process, but in time it did show she had the disease. The medication, now in tablets thank goodness, must be given 3 times a day. Pets Best has been wonderful supporting Cotton's health condition. She's now doing well on meds. I'm now retired and am very glad that I invested in pet insurance.
5

out of 5

POSTED: | BY: Barbara Baguskas

Satisfied Customer

So far anytime my pet needed service for an unexpected issue Pets Best has promptly attended to my claim. No problems, simple and direct.
5

out of 5

POSTED: | BY: Kamy

Fast, no pain paid

I can not believe this, I submitted my claim on last Sunday, and I am gonna get my money on this Thursday. WowThat's what I call go Pet Insurance company, not like my old one that was taking them over 30 days, and still not paying me. Thx Pets Best. Now I know you are the best.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review