Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,177

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Mesa Veterinary Clinic

POSTED: | BY: Ann E.

Very Happy with my insurance

It has been a long journey trying all the meds for Inca. But none worked so we are left with having to do the radiation. We are doing labs on Monday and treatment will follow the next week if the labs are good. From the beginning and each step Pets Best has been great with support concern and quick processing of our claims. I am so greatful I made this choice years ago. Thank you Pets Best for your compassion, and kindness and quick processing of our claim. BTW I told my friends about Pets Best as my choice before I had this experience So glad I did. Thank you again. Ann E, Colorado
5

out of 5

POSTED: | BY: Joyhdae Albert

I have been with Pets Best for almost 5…

I have been with Pets Best for almost 5 years and each year I am happy with my decision to work with them. They are transparent, they are communicative, and what you see is what you get.
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5

out of 5

POSTED: | BY: Geri Tino

Pets Best: Smart, simple, economical pet insurance

I knew having pet insurance was the smart thing to do for my rescue spaniel mix. After doing some research, I chose Pets Best for their variety of options and competitive pricing. Easy to select the plan I wanted. It was a plus that they integrated with my Care Credit account, which I use at my vet all the time. When I submitted my first claim, I thought it would take a couple of weeks. My dog saw the vet on Tuesday for a wellness exam and Rx refill, I submitted the claim later that day, and my reimbursement was applied to my Care Credit account on Friday! No confusion, no hassle, so simple and seamless! Great service, highly recommended.
5

out of 5

VETERINARIAN: Metropolitan Veterinary Associates

POSTED: | BY: SCOTT WEIDEMOYER

Great Insurance Company To Work With

Pets Best has been Great for us. We have two dogs covered with them, have filed claims on both, and never an issue. I go into my account, file a claim, I'm notified that they processing, a couple days later I'm notified that it was approved, and a couple days later the money is in my bank account. I'm so glad we picked Pets Best from all the insurance options, so easy to work with.
1

out of 5

POSTED: | BY: Michele Beauvai

Terrible company!

Thy don't reimburse according to their policy and when they send you a check, you have no idea how they got the measly amount they came up with. There is no explanation and the person answering the phone has no knowledge about any aspect of a policy and cannot answer any questions. I don't want this to happen to anyone else.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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