Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: J. Stone

Quick Payment for Claims

Our 7 year old mixed breed dog Annabelle was diagnosed with rib osteosarcoma, a rapidly growing cancer of the bone. Our claims for her treatments and medications were processed quickly and without error, making it easier for us to continue with treatments without fear of financial difficulty. Pet insurance is something a lot of people don't think about needing. We initially purchased insurance in anticipation of needing it for CCL repair. However, the unexpected cancer diagnosis became our need... and Pet's Best insurance helped make some of the stress a little easier.
5

out of 5

POSTED: | BY: Carisa

Made a bery good decision in choosing pets best

Petsbest reimbursed in less than a week .
3

out of 5

POSTED: | BY: Bronya Feldmann

pets best takes forever to process a simple claim

It takes over a week after i submit the claim to receive communication about it. There is alwasy the excuse that there has been an overwhelming number of claims. Then they invariably state they need to get more info from the service provider. The service provider tells me they turn the info over in 24 hours. Then I wait another week.This is for the exact same medical claim type (hydrotherapy) over a period of a year. I think Pets Best needs to hire more staff.
5

out of 5

POSTED: | BY: Robin

Pets Best is Excellent Pet Insurance

My experience with Pets Best has been very positive. I have submitted claims via snail mail and have filled out the claim forms and up-loaded receipts which was easy. PB kept me up-to-date with my claim status. The only reason that I give them a 9 instead of a 10 is that you have to be sure that the vet's billing is perfect. If there is one error, even if there are receipts to back up the claim, the claim will be denied and the denial letters are not very specific to the claim. Otherwise, PB is fantastic!
5

out of 5

POSTED: | BY: Penny

Broken Leg

We are so relieved that we purchased pet insurance. We are very happy with the way our claim was handled.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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