Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Melanie

Thank You!

Pets Best is amazing. It feels too good to be true, but truth is they have amazing coverage. The process of filing a claim is super simple and then they direct deposit the money back into my bank account very quickly. Having this coverage is enabling me to give the best care to my young cat of 4 years. He was just diagnosed with chronic heart failure, but I am blessed to have covered him with insurance and now give him the best care without worry of money. THAnK YOU PETS BEST!!! Also, they have amazing customer service. Super nice and empathetic people. They are wonderful.
1

out of 5

POSTED: | BY: Angry Daughter

Do Not Use This Company

DO NOT USE THIS COMPANY!!! My dad has been paying $$hundreds of dollars to insure his beloved service dog. My dad passed recently and I found out he has Never filed a claim for any of his dogs Vet Visits. I have filed 3 claims for this last year and I have gotten nothing but the run around!!! I have had to call again and again and again. They claim the vet did not send a detailed enough invoice. They claim they have called the vet and told them what they need to process the claims. The vet said they have sent them what they asked for more then once like 4 times. Till this day I am still going back and forth with Pets Best Insurance. This is definitely a way to take advantage of Senior Citizens!!! By this time a Senior Citizen would have given up and just not filed a claim at all. A form of senior abuse. Take their money to insure their beloved pets and then make it So difficult to file a claim that they don't!!!! Great profits for Pets Best Insurance!
4

out of 5

POSTED: | BY: Larry

Keeping animals healthy

Nice haven insurance for loved ones including animals.
5

out of 5

POSTED: | BY: Shannon White

Pets Best SAVED MY CATS LIFE

I have six cats. I continue to have pet insurance for all of them.
3

out of 5

POSTED: | BY: Vera

Claims are slow

Insurance is good so far, but takes to long for a claim to go through
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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