5
out of 5
POSTED: | BY: Lesa D.
They Have Been Very Easy To Conta...
They have been very easy to contact for any questions and have processed claims promptly.
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Lisa O.
In The Six Years Since Purchasing...
In the six years since purchasing Pets Best insurance for our Westie, we have been delighted with the technology available for claim submittal, clarity of coverage and efficiency of claim reimbursememt. I recommend Pets Best to every dog owner I know.
4
out of 5
POSTED: | BY: May Heredia
Reliable, efficient & responsive
Have had this insurance for a year. No complaints. Claims are easy to submit and they're generally great about speedy reimbursements. Have contacted support once; it was fast and efficient.
1
out of 5
POSTED: | BY: B Faries
Bandits: High Rates. High Rate Increases. Avoid.
These guys are bandits. Hight rates and equally high rate increases each year. Rates have increased about $20 or more each year despite a low claim incidence. Recommend "self-insuring" by putting away similar amount each month or finding a vet with a wellness/sick care package (there are some around). My monthly payment without the wellness package is almost $100 or about $1,200 per year. Had to drop wellness back since adding it on was exorbitant.
5
out of 5
POSTED: | BY: Kevin
very impressed by Pets Best coverage
I am writing this to you to share feedback on my experience with Pets Best. I have had coverage with your company for over 5 years & my policy information is below. I personally am a Sales Rep for a carrier in the group health insurance market so I am familiar with our industry. This is the 1st time I have ever filed a claim with your company & I hope not to any claims going forward. I just wanted to share how impressed I am with the claims experience with your company. Your company did an outstanding job of informing me of the status of the claim letting me know when it was received, that review was in progress & when the claim was approved & paid out. GREAT job of communication. Your company paid the time correctly according to the terms of the policy & paid it for timely & I was VERY satisfied with the entire process. Again my hope is to not have any future claims but to express to you the very positive experience I had with your company and how this is how insurance is SUPPOSED to work. Thanks for providing me with a positive experience.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.