Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kim S.

This Is The First Time I'Ve Purch...

This is the first time I've purchased insurance for one of my pets. I had a lab retriever that came down with immune mediated polyarthropathy. Unfortunately, she died suddenly after a joint tap procedure, likely from a pulmonary embolism. The medical bills were over $10,000. dollars after 4 months of specialty vet care and rehab. I wished I had gotten insurance for her early in her life. It wouldn't have eased the intense grief of losing her, but would have helped pay for some of the care. You always hope you never need it, but it's nice to have when you do.
5

out of 5

POSTED: | BY: Connie R.

Thank God For You Guys. ...

Thank God for you guys.
5

out of 5

POSTED: | BY: DB

Great Company

My dog has had an gastrointestinal condition for the last 3 years. She at times just refuses to eat. It was recommended by our Vet that she have the NutriScan test done to see what food sensitives she might have. The test cost $280-$300 and it is recommended that you have it done yearly. We are so lucky that Pets Best Health Insurance covers the cost of this test!! Our dog was found to have several food sensitivities one being egg. Which is found in so many foods and treats. Removing this from our dogs diet along with several other foods has really made a difference!! We are on our 3rd year with Pets Best and have just enrolled our new Puppy. They are easy to work with and have great customer service!!
5

out of 5

POSTED: | BY: Jeanne May Coffey

I Love Pets Best

I Love Pets Best . They stand by their policy , They always review claims and reimburse so quickly. Thank You From Dolly and Family.
5

out of 5

POSTED: | BY: Janessa M.

I Had Received Notification That ...

I had received notification that further information was requested for my claim. When I called to figure out what they needed I was in touch with a rep within minutes, I gave them the updated information needed, and after a short convo my claim was processed. I was very impressed with the overall demeanor of the rep I spoke with and just how fast and easy everything was. As long as I have pets I'm sure I'll be a Pets Best customer!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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