Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Thomas Stolfi

Stay away from these people

Stay away from these people; the lie to get your credit card information and have terrible customer service. They care very little about their clients and the need of your pet. We are now going with healthy paws much better company. As to the response below; Like I said, these people lie to just get your money. They should be NOT be allowed to do business Just an update 9-4-18; these criminals charge my card again about a week after I closed the account. Icontacted my credit card company and the charges were reversed. Do you not trust these liars and cheats; stay away from them and their website.
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5

out of 5

POSTED: | BY: Angie

Keep Being Awesome!

We have had insurance for Lucy for a couple of months. I have filed claims for her medicine (heart worm and flea/tick) and for her dr. visit with vaccinations. The claims processing experience was very easy, and I got money back quickly. I am very pleased with the experience so far, keep being awesome!
5

out of 5

POSTED: | BY: Danielle Murphy

Every Pet Should be Covered by This!

Every Pet Should be Covered by This! We chose to have the Best Wellness Plan, as well as an Illness plan. We wanted to know that our pup would be covered regardless of what we encountered. He had his first check up with microchip and the works. We paid $11 of a $136 bill. Knowing that in any emergency we won't be struggling and breaking the bank is very comforting. Our claim was reimbursed in three days. I would highly recommend this to anyone. Keep your loved one(s) covered and relax knowing they are well taken care of!
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5

out of 5

POSTED: | BY: Ana Borbollaq

My dog Lola is in Good Hands - PetBest have been excellent

I am very pleased with the service that PetBest have given to my dog Lola after her eye surgery. I was reimbursed as expected from the expenses we had with our dog. I had to submit an appeal because there were some information missing from my claim but at the end I had a very good impression on how everything was handled with courtesy and understanding. I am planning to get another dog soon and will enroll her in the insurance as soon as I get her. I am also recommending PetBest to my sister that recently got a puppy.
5

out of 5

POSTED: | BY: Greg B

Easy claims process.

What an easy process to claim and then receive funding for our dog. Everyone raves about this insurance before we decided to buy it and now we see why. So grateful we have it.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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