Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ana B

I am very happy to have my dogs insured with Pets Best.

My dog Lola had eye surgery for a mass that showed up on her left eye. She had surgery after the treatment the specialist put her didn't work. The surgery was a success and Lola's eye was saved. I submitted all the paper to Pets Best and it took longer than I expected because they request some more info from the surgeon. After a few months I received several payments including for expenses from the cardiologist that gave the ok for the surgery. I am very pleased with the outcome. the reimbursement I got was as expected. there were a few procedures not covered like dental, but I wasn't expecting this to be covered. the explanation for the deductible and percentage that was not covered was very clear. Overall I am very happy to have not only my dog Lola but also my other dog Tinylu under Pets Best insure. I will recommend this insurance with others. in fact my sister has a new puppy and she will insured that puppy with Pets Best following my recommendation.
5

out of 5

POSTED: | BY: Robin

Pets Best makes it easy.

Pets Best makes it easier for me to give my dog the care he needs when he needs it.
5

out of 5

POSTED: | BY: Alice W

So happy we have this policy.

Yearly wellness check good coverage great service. So happy we have this policy on our dog. Takes a lot of worry off our minds knowing we can afford the best care for our pet.
5

out of 5

POSTED: | BY: Rhea T

Pets Best explanations are helpful.

I was able to understand why I was getting separate checks and not one lump sum. The explanations helped a lot.
5

out of 5

POSTED: | BY: Ruth V

Pets Best knows that pets are family.

I referred Pets Best to all my customers. I would like it if pets best would talk directly to the vets of clinics and hospitals to process claims directly. It would save so many more fur babies lives due to families not having the funds to pay for medical treatments before reimbursement of medical treatments. Keep up the great work. Your company realizes that our pets are family.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review