Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Karinne

Couldn't Be Happier!

My Doberman Pinscher is 8 months old and we have been battling a strange mass for a few months now. Pets Best has paid every single claim, without questions, for her initial vet visit, diagnoses of the mass, biopsy, surgeon consult visit and lastly, surgery. I am very happy with their service and the fast payment of the claims.
5

out of 5

POSTED: | BY: Shawne Holden

Peace of mind.

I had my dogs surgery done on Wednesday. By Friday night, the claim was settled, and they paid as agreed. This is, unfortunately, not the first claim I have had to make for my dogs, and Pets Best has always came through. Their customer service is amazing, also. I highly recommend.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Sanford P

Pets Best is playing a huge part in getting our girl back to healthy.

We never considered pet insurance until my daughter's 8 year old maltipoo had to be put asleep after a spinal injury. We looked at a few different companies and decided on Pets Best for our 2 Maltese ages 5 and 6. The 5 year old maltipoo had been very healthy. After about 1 month on the plan she had diarrhea. We thought it was something that an injection and some medication would take care of. But it did not get better. After multiple vet visits and bringing in a specialist, she was diagnosed with protein losing enteropathy. Her protein and albumin levels were very low, she lost weight and you could feel her rib cage and spine when you would pet her. After 4 months of medications and close monitoring, she is starting to turn the corner and get better. Pets Best has been wonderful during the process. All claims have been paid timely and as expected. We thank Pets Best for playing a huge part in hopefully getting our girl back to health.
5

out of 5

POSTED: | BY: Kathy D

Pets Best is clear and fair with claims.

I filed two claims on a Friday. I received my explanation of benefits on one Monday morning and the other later in the week. My reimbursement was direct deposited by the end of the week. Pets Best has been very clear and fair about what they cover and very prompt at handling claims!
5

out of 5

POSTED: | BY: Albert B

Good communication.

Just overall good communication of receipt and process of claim.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review