Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,594

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Greater Staten Island Veterinary Services

POSTED: | BY: Stella

Easy claim

"My pet had an emergency. I took a photo of the receipt went on the pets best app, followed the easy instructions on how to submit a claim and was done in a few mins. I was notified that it was received, notified about a delay than within 2 weeks received payment in the amount I expected and a written invoice which explained the details about the payment. This was a very pleasant first time experience.
5

out of 5

POSTED: | BY: Karishma Cantarero

Pets best is honest and reliable…

Pets best is honest and reliable coverage! Claims are easy to submit but can take a couple weeks to process. In the end, they always reimburse what your elected plan covers. It’s has already saved us over 10K in medical expenses for our unlucky, but very loved cat.
1

out of 5

VETERINARIAN: East Orange Animal Hospital

POSTED: | BY: Angie

Don’t waste your money

I filed a claim for my 17 month old AmStaff. She had a skin infection and bumps all over her body. Not only did it take Pets Best a month to process the simple claim, but they also denied every single covered expense. Their reasoning?! They requested ALL of her medical records. Which is crazy because they HAVE all of her records. This was the first time she’s ever been ill. Don’t recommend them at all!!
5

out of 5

POSTED: | BY: David Kelsey

I was able to get my questions answered…

I was able to get my questions answered over the phone in minutes
5

out of 5

VETERINARIAN: Towne Line Veterinary Group

POSTED: | BY: Edward

Great Choice - Pets Best

We are very happy we chose Pets Best to insure our 3 Labrador Retrievers! They have a very easy claim process, quick reimbursement, excellent customer service, and respond immediately to any inquiry.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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