Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,160

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cassie Pontes

The website is easy to navigate and the…

The website is easy to navigate and the claims reimbursements are straight forward.
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5

out of 5

VETERINARIAN: Richardson Veterinary Clinic

POSTED: | BY: Karen Leo

Happy to know we're covered!

There may have been claims I could have filed before but for some reason I thought I purchased only catastrophic coverage. I was telling a friend about my coverage and noticed it covered sick visits too. I work in insurance - I should know to read my policy! lol! I chose Pets Best because of the option of unlimited each year and their costs were close to the same as others that limit illness or injury to $1,500 or $2,500 a year. You know a torn ACL or other major thing could break the bank. I have a friend whose dog tore their ACL twice! I filed my claim for a trip to the vet when Olive had a cyst on her side and it even burst between the time I made the appointment and the day of the appt. I knew the cost and prescription would be under the deductible so I wasn't worried about a time-frame. They still handled it relatively quick, like a few weeks and even emailed me during the process. It's nice to know that they will be there with us if anything ever happens but I sure hope it doesn't! Pet's Best really has given me peace of mind!
5

out of 5

POSTED: | BY: Kim Nota

Claims paid

Pets Best has been wonderful paying claims for my dog's sudden corneal problems. Highly recommend them.
2

out of 5

POSTED: | BY: Kaylin Allen

Claims are a nightmare

Price is the only good thing about my Pets Best policy. Everything else is terrible, especially trying to get paid for claims. I have a diabetic cat and have to submit claims for him regularly and it's a nightmare.
5

out of 5

VETERINARIAN: Bergen County Veterinary Center

POSTED: | BY: John Dalton

No Problems

My Vet and Pets Best are #10
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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