5
out of 5
POSTED: | BY: Rachael B
Very kind
Had questions regarding our policy and filing a claim, Crystal walked us through this process with patience. Very kind and great customer service.
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Tonya Pleimann
Pets Best Insurance & Staff are amazingly professional, caring, efficient and helped me through a very difficult time!
Dear Pets Best Insurance Team!
I made a decision last year to sign up for pet insurance for the first time ever.
After thoughtful consideration for many weeks prior and looking into many pet insurance companies, I decided to go with Pets Best Insurance, mainly because it was reasonably priced and had verifying degrees of coverage to meet my needs. I purchased insurance for both my cats.
Little did I know last month (April 2019) that one of my beloved cats, Luna Mae, would be injured and require a major knee and tendon replacement.
I called Pets Best Insurance and spoke to one of their team members, Sara, and she kindly guided me on how to file a claim with their insurance department. More so, she was genuinely concerned for Luna’s welfare; which I truly appreciated at the time. She also immediately sent me the forms I needed to get started. I was so grateful and distraught at the same time. I needed her calm manner and clarity to help guide me through it all.
As time went on, I spoke to other Pets Best team staff via phone or email, and each time, they were very professional and efficient. Each step of the way, I was given updates regarding my claim without me having to initiate the contact and within a month of Luna’s surgery, I received a check deposit from Pets Best Insurance for the full paid balance of Luna’s surgery, minus my small deductible.
My mind was blown! I could not remember ever in my life experiences an insurance company for people, much less for pets, would have ever been so reliable, caring, professional and efficient!
I’m so impressed with Pets Best Insurance for my pets. I highly recommend Pets Best to absolutely every single pet owner out there! They are the REAL DEAL!
On a scale of 1 to 10 stars... I give them a 10!
Oh, and in case you may want to know, Luna is doing well with her new leg. She will always have a slight limp but it doesn’t stop my little tough rescue cat!
THANK YOU PETS BEST INSURANCE AND TEAM MEMBERS! AS YOUR NAME IMPLIES, YOUR THE BEST!!
Tonya Pleimann
(A Very Satisfied Customer)
5
out of 5
POSTED: | BY: Heather K
Will be referring friends!
Great service and quick! Really loved how it was handled and will be referring friends!
5
out of 5
POSTED: | BY: Gail L
Terrific
I was reimbursed more than I was expecting to be, which was a wonderful surprise. The ease of submitting my claim(s) and the courtesy of your customer service folks is terrific.
5
out of 5
POSTED: | BY: Sabrina
Very quick with processing
Very quick with processing
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.