Pets Best | Pet Insurance Review

I have my dogs on Pets Best and have always been satisfied with their service and payments. One of my dogs died of cancer in January and her final bill was paid back to me in just 2 business days (although, that was admittedly a record time) and when I needed to cancel her policy the folks I spoke with on the phone seemed very genuinely sympathetic to hear of her loss. I've gotten personal responses from the executive level on emails and feel I've always been treated fairly by the company. They haven't paid for every bill that came to them but I've always known WHY the bill was excluded from payment and their policy is clear on what is or is not covered so I've never been surprised by what was paid. They are sometimes slow with payments but I believe they are working hard to correct that issue.

I had a problem with both of my mini doxies! I took them to the vets and each time they reimbursed me nearly half of the expenses!I am so grateful that they exist because it gives me relief!

I did a lot of research before I chose Pets Best. I actually had a free policy through a competitor, and my dog got ill right out of the shelter with a bacterial upper respiratory infection, and they found a reason not to pay the bill. So, when buying a policy, they were NOT on my list. I searched through tons of reviews and kept seeing lots of good things about Pets Best. So, I tried it, and I added the wellness plan. Willow just had an office visit with shots, and I went online and submitted my claim and had my refund in about 10 days! It was SO easy! I really appreciated it, and I felt like I made a good choice in Pets Best. Thank you, Pets Best for a good 'first time' experience! I look forward to a long relationship with your company.

Let's face it, the majority of the population doesn't have several extra thousand(s) of dollars to throw around on people emergencies let alone pet emergencies. I can't afford to lose $2,000 or more to get my dog out of the emergency hospital knowing I won't get it back, but I can however afford $36.22 per month per pet and since I have two dogs I even get a discount! With Pets Best you get 80% back less your deductible and although it's not quite as high as some of the other insurances at 90%, according to my vet and based on personal experience these guys don't jerk you around, if you have a claim you submit it, and then you get a check or now you even get direct deposit, and you'll even have it before it's time to pay off that credit card you just racked up!! I'd rather sacrifice that 10% knowing that for sure I'm going to get my money back and to get it quick without any issues!!! Oh, and the customer service staff are friendly too, imagine that!! My dogs are not just pets, they are loved ones and part of our family and I would treat them just as I would a person and thanks to Pets Best I know I can actually afford to give my dogs the best care possible without losing my house and cashing out my retirement and selling off everything I own!!

I have Pets Best for 2 years and have mostly been satisfied with the coverage. I have 3 pets insured with Pets Best. On two occasions I have had to be persistent to receive coverage, but after clarifying the issues and supplying further information from my veterinarian they did pay the claims. They no longer offer the option to lock in your pets age until age 7, which they had previously offered. Upon renewal of my policy that option was no longer available. Aetna now underwrites Pets Best and since that change I have been unable to determine the extent of my benefits. When I contacted Pets Best by phone to find out if a surgery for my dog was a part of my covered benefits I was unable to receive an answer. Their response was that I would need to submit a completed claim for review to determine coverage. Although I realize that they cannot guarantee coverage in advance, I would like to know what my benefits are. According the representative that I spoke with, that info is not available until after the fact. Seems that some of the guidelines have become fuzzy since the change to Aetna and I would like to see more straightforward disclosure of information on my policy. There also seems to be some question regarding grandfathering my coverage after the change to Aetna, which affects coverage on some conditions. All in all, Pets Best has been a much better company than some of the others I tried in the past. Friendly customer service, but at the moment I have unanswered questions.