Pets Best | Pet Insurance Review

Cheaper than most, but beware. The deductible is higher than posted because of the shady way they calculate it when submitting a claim. I had what I thought was a $1,000 deductible, but when I had $1,500 in vet bills. I only received roughly $200 back. I have 80% reimbursement so I expected $400 back which I calculated as I pay the first $1k and then I am reimbursed 80% of the remaining $500. The way they calculate that is misleading and borderline shady. Basically, with a $1,000 deductible and 80% reimbursement, you need almost $1,300 in expenses before they will pay anything out which is more of a $1,300 deductible. will say they are cheaper than most and the claims process was easy. I just wish they would calculate a deductible like most places do.

Borderline a scam to get loving pet parent's hard earned money, while actually covering very little. PLEASE PLEASE read every fine print and ask questions! Do not assume anything. This company will not cover ANYTHING related to a pre-existing injury or illness to your dog. So for example, if your dog hurt their left leg 6 months before you got the insurance, then anything that happens to that leg AFTER is on you. They won't even cover prescriptions, if it pertains to that leg! Insane. What is the insurance good for??? Not to mention, good luck actually getting customer service on the phone in under 30 minutes. Terrible experience and $400 dollars down the drain. It's a shame to take advantage of people.

This insurance is no good

They are a Wonderful Company ❤

I’m disappointed at the way my submitted claims have been handled by this company. I submitted a covered wellness claim for a dental cleaning almost two weeks ago and instead on working on that larger return of $150 dollars first, they decided to work on a smaller claim of $12.50 submitted after the first claim. Are they waiting to get $150 worth in premium payments from me first? They should have worked on the first claim. ** UPDATE: I found out that my claim for a wellness dental cleaning was processed as an “undiagnosed illness-acute.” When I asked why is a dental cleaning considered an “undiagnosed illness”? They said there was an extraction. Meaning they’ll deny the claim because there was one extraction. That extraction will be considered a pre-existing condition, which means they’ll deny my claim. Do you see how they get you?! These are the little clauses that are not mentioned in their policy when people are signing up for insurance. People beware!!! This company is notorious for denying claims by using the “pre-existing” excuse. Stay away from PetsBest! I canceled before they take any more money from me! **RESPONSE: The extraction was NOT illness related; it was a broken tooth I asked the vet to extract while a routine cleaning was being done. You cannot assume these things to determine payment on claims.