Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sahaja

Straightforward Claims Process and Excellent Customer Service

I recently took our 5 yr old Newfoundland to our vet for a variety of issues: his back leg trembled and he was not putting full weight on it, he had a small growth on his gums and he needed to have his teeth cleaned. I called Pets Best before going to the vet and the customer service rep told me that the vets report needed to be very detailed, including notes and codes for all procedures. Even the anaesthesia was broken down into how much time was allotted for each procedure because the teeth cleaning is not covered under Pets Best but the other procedures were. I easily uploaded the forms to my mobile app account and within a month they had reimbursed us for $1100 of the $2000 we paid.
5

out of 5

POSTED: | BY: giorgio picinelli

Very happy so far.

Very happy so far. Claims are processed in a timely manner, explanations are always very clear.
Read more on Trustpilot
4

out of 5

POSTED: | BY: Susan Reynolds

Customer for 10+ years

I have been using Pets Best insurance for my pets for over 10 years. I find the method of submitting a claim to be easy. Pets Best recently updated the form for that and it is still relatively easy. This insurance company premiums basically had been on par with some of the other insurance companies. I do have a suggestion regarding pets who are older - perhaps Pets Best decision makers can discuss other options for the elderly pets as it seems as if that insurance payment is more expensive.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Amber

They do exactly what they say they will…

They do exactly what they say they will do - I scan in my Vet receipt, and within a week or two I have a reimbursement Automatically back in my Bank account. Highly recommend.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Darla Johnson

Best rate. Just submitted a claim. Will update as processed

Had the best rates. Just submitted a claim for an accident. I will let you know how it goes.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review