Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Charity Harding

Stear clear, Petsbest will NOT cover any services for you!

The policy I purchased says it has 90% Reimbursement for all: Accidents, Illnesses, Cancer, Hereditary Conditions, Surgeries Emergency Care Take-Home Prescriptions Accident & Illness Exam Fees The first claim I submitted was for a minor accidental ingestion and treatment. I received a message that claims processing may take up to a month because of covid causing delays for the company. After a month I got a second message that They had reached out to my vet for further records to verify the claim (I had already submitted full records related to the claim). I contacted my vet, who said they had not received any communication from petsbest asking for further info. But my vet gave me a copy of all my dogs records to send to pets best. The very next day, I received a 3rd message from pets best stating that my claim was denied because 'the services being claimed are not covered'. However in the explanation of benefits attached, it only said that further info had been requested, not that the service wasn't covered. And they hadn't even given me a full 24 hours to send the the additional records before denying my claim. Will be contesting this decision. And requesting a refund and cancellation of the policy. VERY DISAPPOINTED! NO COVERAGE!
3

out of 5

POSTED: | BY: Satisfied Customer

Great company and very well priced pet…

Great company and very well priced pet insurance. However reimbursement takes a while.
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5

out of 5

POSTED: | BY: Robert

So grateful.

Over the past year we have engaged Pets Best several times in our pet care support. While caring for a beloved pet, it has been the comforting, responsive team there that have supported us in so many ways. Working with Pets Best has been a lifesaver in more ways than one.
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5

out of 5

POSTED: | BY: Mike

I can't say enough about Pet's Best

I can't say enough about Pet's Best. They have been there for us 110% through our Italian Greyhound's broken leg. Claims were handle fairly and quickly and according to the coverage outlined in the policy.
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5

out of 5

POSTED: | BY: Customer

They've been really good so far

They've been really good so far! Quick turnaround with claim payments!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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